Sharing unwelcome information is an unpleasant fact of life for all business professionals. No one like to receive bad news messages in business, and no healthy person likes to give them, so these messages can take a toll on everyone involved.
However, it is possible to minimize the emotional impact these negative messages in business, because you can take steps to share negative information without being negative. Learning how to craft these messages with sensitivity and honesty will make the task easier for you as a writer and the experience less traumatic for the recipients of your messages.
A student version of this video is available: https://youtu.be/ewIKhqK0ySQ
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