Etiquette in today’s business environment can be a confusing subject, with differing expectations and evolving norms of behavior. This video will help you make positive choices in five distinct areas: – In the workplace – Online – On the phone – In social settings – And while using mobile devices You might be asking yourself […]
Tag Archives: teaching business communication
Business Communication: Answering Any Interview Questions–Three Vital Steps for Success
Job interviews are a stressful experience, but if you follow three vital steps you’ll be more confident and more successful: First, before the interview, anticipate the questions you are likely to get. Second, plan your answers using the STAR method, which we’ll discuss in a moment. Third, during the interview, recognize what kind of […]
Business Communication Ethics: How to Make Good Choices When Your Choices Aren’t Clear
Every business communicator encounters situations that require ethical decision making. How can you be sure that you are making the right choice whenever you face one of these challenges? By following this four-step approach, you can be more confident that you are making the best possible choices, even in the most difficult circumstances. First, […]
Business Communication: Sharing Negative Information Without Being Negative
Sharing unwelcome information is an unpleasant fact of life for all business professionals. No one like to receive bad news messages in business, and no healthy person likes to give them, so these messages can take a toll on everyone involved. However, it is possible to minimize the emotional impact these negative messages in business, […]
Business Communication: Do Your Visuals Tell the Truth?
This video is appropriate if you teach visuaolization in business communication. Visual media have become a central element in business communication, and all business professionals have a responsibility to apply ethical decision making to the visuals they create, whether it’s a simple bar graph, a photo, a technical diagram, or the design of a web […]
Business Communication: Three-Step Solution to Three Intimidating Challenges in Business Communication
Every professional faces three business communication challenges: One, making every message and document more effective. Two, writing routine messages as quickly as possible to avoid getting swamped by the demands of everyday communication. And three, tackling big projects such as major reports and formal presentations without getting overwhelmed by the size of the task. Professionals […]
Business Communication: Balancing Emotional and Logical Appeals for Persuasive Messages
One of the most important decisions to make when crafting persuasive messages is finding the optimum balance of emotional and logical appeals. Few message appeals are entirely emotional or entirely logical, so knowing enough about your audience to mix just the right blend of appeals will help you create more effective messages for both internal […]